HIGHLANDS RANCH 303-471-8463|BRECKENRIDGE 970-453-8463 HOURS: HIGHLANDS RANCH 10AM-6PM TUE-FRI, SAT 10AM-5PM, SUN- MON: CLOSED | BRECKENRIDGE : SEASONAL

Shipping Instructions – Jewelry

Shipping Information

Matheu’s services and repairs your fine jewelry.

Jewelry in need of repair (warranty and non-warrantied) may be sent to or dropped off at Matheu’s Highlands Ranch, CO and Breckenridge, CO locations.

1) Please include the following information:

  • Your name or a contact name
  • Full shipping address, including any department number (no P.O. Boxes, please)
  • Telephone number
  • Email address
  • Proof of purchase, if under warranty
  • Brief description of repairs needed
  • Shipping method (do not send items in gift boxes)

2) Shipping Method

  • Ship insured
  • Use trackable/tracing shipping method (UPS, FedEx Ground, USPS Certified, Registered, Confirmation, Insured)
  • PLEASE DO NOT SEND JEWELRY IN THE GIFT BOX

3) Contact and Delivery Confirmation

  • Please do not call store to see if received (use shipping company tracking)
  • Allow 10 days for a Matheu’s representative to contact you regarding the estimate for repair – jewelry is placed into que based on date received for estimates.

4) Ship To Addresses: To expedite the turnaround time for your jewelry repairs, we recommend that you ship your items directly to the Matheu’s Fine Watches & Jewelry service center nearest you. Shipping addresses provided below.

Highlands Ranch

Highlands Ranch Town Center (next to Tattered Cover)
9315 Dorchester St., Suite 106
Highlands Ranch, CO 80129
303-471-TIME (8463) (Tel)
888-340-9744 (Toll Free)
303-471-1399 (Fax)
Email Matheus (Email)
Map and Directions
Hours: Tues-Fri 10am-6pm, Sat 10am-5pm, Closed Sun-Mon.

Breckenridge

For US mail please use the PO Box listed below. For FedEx, UPS please use the physical address below:

324 S. Main St.
Breckenridge, CO 80424

PO Box 2606
Breckenridge, CO 80424

970-453-TIME (8463) (Tel)
800-909-5693 (Toll Free)
Email Matheus (Email)
Map and Directions
Hours: Seasonal, call for hours.

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