Your Cartier watch is an exceptional timepiece that has been designed and created by Cartier’s master watchmakers at the Maison’s workshops in Switzerland. All Cartier watches require daily care and Cartier recommends a general servicing once every two years. This level of care and attention will keep your watch functioning superbly for many years.
To have your Cartier watch diagnosed or repaired, your are invited to visit Matheu’s Fine Watches & Jewelry, an authorized service center for Cartier watches, or you can ship your watch insured to our Cartier service center. Please bring your warranty certificate with you if your timepiece is under warranty, or include a copy if your are shipping your watch to our service center.
Our services for Cartier watches include:
BATTERY AND MOVEMENT SERVICE
This service allows you to have the battery changed, or the undamaged movement of a mechanical movement adjusted. Cartier recommends that this service be done once every two years.
Performed by a Cartier Certified Master Watchmaker, it includes the following:
The Maintenance Service provides the Cartier watch owner to have water-resistance gaskets replaced or specific parts unrelated to the watch movement changed. Cartier recommends to have this service performed once every two years.
Performed by a Cartier Master Watchmaker, the maintenance services includes the following:
If specific damaged parts (e.g., the dial, hands, glass, crown, metal bracelet, etc.) need to be replaced, these will only be performed with your authorization.
Complete Service offers a a full inspection of the working of your Cartier watch. A Complete Service is necessary when a watch has not been checked for several years or when its mechanism no longer works properly (e.g. due to dried out oils or case receiving an impact). Cartier recommends the complete service once every five years.
Performed by a Cartier Master Watchmaker, it includes the following:
If specific damaged parts (dial, hands, glass, crown, metal bracelet, etc.) need to be replaced, this will only be performed with your authorization.
The Polishing Service brings the original shine and brilliance back to your Cartier timepiece. Cartier recommends you not to have this service carried out more than eight times during lifetime of a watch made of yellow gold. Polishing requires that the movement be uncased, so polishing is includes a Maintenance or Complete Service.
Performed by a Cartier Specialist Polisher, the Polishing Service includes the following:
RHODIUM PLATING SERVICE
The Rhodium Plating Service restores a white gold Cartier watch to its initial shine, whiteness and brilliance. These qualities are initially reinforced by adding a thin layer of rhodium, but this protection deteriorates over time and needs to be refurbished. Cartier recommends that the rhodium plating service not be carried out more than four times in a watch’s lifetime, since a thin layer of metal is removed each time. Rhodium plating is systematically accompanied by a Maintenance or Complete Service because it requires that different watch parts be separated from each other.
Performed by a Cartier Specialist Craftsman, Rhodium Plating includes the following:
The Restoration Service restores the original appearance and normal operations to Cartier watches.
Performed by Master Watchmaker, the Restoration Service includes:
BRACELET ADJUSTMENT SERVICE
If your timepiece is under warranty you will need to send a copy of your original purchased receipt showing Date of Purchase. Your Cartier watch comes with a 3 year warranty from date of purchase which covers issues due to manufacturer’s defective.
Issues not covered under warranty:
LOCATION & HOURS
Matheu’s has a beautiful location in Highlands Ranch, CO serving the Denver metro and Colorado areas. Please call or visit our showrooms to find that perfect watch or jewelry piece, or for your service and repair needs.