Finding A Quality Watch Repair Shop: What To Ask | Denver, CO

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One thing that will never change is the power statement that a luxury watch makes when it is strapped to your wrist. Analog watches are simply classic, stylish, and incredibly smart investments since most luxury watches will last for decades and some will go on to become heirloom pieces. However, there is no piece of machinery that can last for decades without requiring repair, so even if you invest in a high-end watch you need to be aware that watch repair will be necessary down the line. When that time goes you need to know where to turn for help in Denver, CO.

There are not as many watch repair shops out there as they used to be, and most are part of established jewelry stores or small mom-and-pop shops. Therefore, it can be hard to find a professional watch repair shop that you trust. The following is a brief overview of what you should expect out of a repair shop and how to narrow down your options in Denver, CO. The good news is that you should not require watch repair on a frequent basis. One of the advantages of buying luxury watches is that they usually last for a decade at a time without requiring any major repairs, but when that time comes, here are a few things to look out for.

Find Out if The Watch Shop is Familiar with Your Brand

Just because a watch is a high-end model does not mean that it operates the same way as another model. You would not buy a Mercedes and then expect an Audi shop to know how to repair it, so you need to make sure that you choose a watch repair shop with experience with your individual brand of watch. All watches and classic timepieces are constructed in different ways and their inner workings are very delicate and intricate there is usually no room for error or experimentation, so it is extremely important that you choose a watchmaker that is well-versed with the brand of your watch.

Before making an appointment for repair talk to the watchmaker at the shop you have in mind and ask them about their experience working with luxury watches that are similar to yours. Some watch shops specialize in certain brands while others actually attend courses that educate them on all brands. Keep in mind that just because someone says they can work on all brands of watches does not make it true. A jack of all trades is sometimes a master of none, and sometimes the right fit. Asking a few basic questions and judging their ease of responding is a great way to feel them out to see if their watch repair shop is the right fit for you.

Are They Certified?

Most people don’t realize that watchmakers are actually in their group outside of jewelers, but they are. Serious watchmakers can actually receive certifications that speak to their talent and inform them of proper and accepted repair trends. In order to receive top watch repair certifications like the AWCI or the CW21 watchmakers must be able to demonstrate that they are capable of highly sophisticated repairs while physically doing the repairs in front of a group of professionals who are judging and studying their methods.

As you can imagine, this is not an easy feat and not one that an average jeweler is able to complete. Therefore, if you find a shop that is able to boost either certification, then you can rest assured that your timepiece will likely be safe inside of their shop doors. Classic pieces are not only expensive, but they are also irreplaceable so if it is time for repair, you need to take it to a place where you can trust the watchmaker.

Do They Offer a Warranty on Repairs?

Any watchmaker that is reliable and skilled will offer a warranty because they believe in the high-quality work that they deliver. Offering a warranty is an afterthought for someone who knows they are capable of delivering high-end service, which means that their customers will never need the warranty. Therefore, it is in their best interests to toss it in to sweeten the deal.

Therefore, if there is no warranty on repairs this is a real reason to pause and reevaluate if a shop is the best choice for watch repair. Generally, it is a good idea to look for a repair shop that offers at least a six-month warranty, but it is not uncommon to find many shops that will offer up to a year warranty on all repair jobs. Classic watches should not require many repairs, so if the job is done right then a warranty should never actually be required which is why it is a sign of a great watchmaker if they offer one. It is also a sign of their confidence and overall ability. Anyone threatened by the idea of a warranty is someone to steer clear of.

Ask About What Type of Parts They Use

Dropping back into our earlier example of classic cars, you would not want to have a subpar part replaced in your BMW, and you don’t want to have a subpar part replaced in your luxury watch either. Sometimes broken components or worn-out parts cannot be repaired, in that case, they need to be replaced. You want to work with a watchmaker that sources their parts from the manufacturer of your watch. This is the only way to make sure that you get an exact fit and that the new parts will work in the very intricately balanced movement of your watch. While sometimes cheaper parts are available, they will usually not be as compatible which means they will simply lead to more issues down the road.

If you are looking for a watch repair shop in Denver, CO that can confidently meet the standards of this list, contact Matheu’s Fine Watches & Jewelry. We work with a variety of luxury watches and are always happy to sit down and talk to a new clients about what we can offer them.